Privacy Policy

1. Introduction

This Privacy Policy explains how Sundeip Maathur, an individual providing mindset coaching and personal development services from Greater Noida, Gautam Buddha Nagar, Uttar Pradesh, India, collects, uses, stores and protects personal information when you visit or interact with sundeipmaathur.com, submit information through forms on the website, contact us, apply for services, make payments, or otherwise interact with our services.

For the purposes of this Privacy Policy, references to “we”, “us”, “our” or “Sundeip Maathur” refer to Sundeip Maathur.

We respect your privacy and seek to handle personal information responsibly and transparently.

This Privacy Policy should be read together with our Terms & Conditions.

2. Information We May Collect

Depending on how you interact with the website and our services, we may collect information including:

2.1 Information You Provide Directly

• Full name
• Email address
• Telephone, mobile or WhatsApp number
• Professional role or designation
• Information about challenges or circumstances you voluntarily provide
• Information about your goals, expectations and desired outcomes
• Information provided when completing an application or Discovery Form
• Information provided when communicating with us by email, telephone, WhatsApp or other communication channels
• Any other information you voluntarily choose to provide

Some information provided through an application or coaching enquiry may be personal or sensitive in nature. You should provide only information that you are comfortable sharing and that is reasonably necessary for the purpose for which you are providing it.

2.2 Payment Information

If you purchase a service or pay an application or Discovery Call fee, payment may be processed through a third-party payment provider such as Razorpay.

We may receive information relating to the transaction, such as:

• Payer name
• Email address
• Transaction reference
• Payment status
• Amount paid
• Other transaction-related information made available to us by the payment provider

We do not intend to directly collect or store your complete debit-card, credit-card, banking or other payment credentials on our own website.

3. Information Collected Through Website Forms

Our website may use third-party form and email-marketing services to collect information voluntarily submitted by visitors.

Visitors may provide their name, email address and telephone number through forms used to access content or communicate with us.

We may use Kit for email collection and communication and Google Forms for application and Discovery Forms.

Information submitted through these services may be processed by the respective service providers in accordance with their own privacy policies and terms.

4. How We Use Personal Information

We may use personal information for purposes including:

1. Responding to enquiries and requests.
2. Communicating with prospective clients.
3. Reviewing applications for Discovery Calls and coaching services.
4. Understanding a prospective client’s stated goals, challenges and expectations.
5. Scheduling and conducting Discovery Calls.
6. Delivering and administering coaching services.
7. Communicating with existing clients regarding sessions, appointments and services.
8. Processing and confirming payments.
9. Issuing relevant transaction or service communications.
10. Sending requested resources or communications.
11. Sending relevant marketing or informational communications where permitted and where you have provided the necessary consent or otherwise where permitted by applicable law.
12. Maintaining records necessary for business, accounting, legal or regulatory purposes.
13. Improving our website, services and user experience.
14. Protecting the security and integrity of our website, systems and services.
15. Preventing fraud, misuse or unauthorised activity.
16. Complying with applicable legal and regulatory obligations.

We will seek to use personal information only for purposes that are reasonably connected with the purposes for which it was collected or otherwise permitted under applicable law.

5. Legal Basis / Grounds for Processing

Depending on the nature of the interaction and the information involved, personal information may be processed on the basis of consent, for providing a service requested by you, for compliance with applicable legal obligations, or on another lawful basis available under applicable law.

Where consent is required, we will seek to obtain consent in an appropriate manner.

Where applicable law gives you the ability to withdraw consent, you may do so using the methods described in this Privacy Policy.

6. Discovery and Application Information

If you submit an application or Discovery Form for our services, you may be asked to provide information about:

• Your professional role
• Challenges you are currently experiencing
• How those challenges affect your work or personal life
• How long you have experienced the challenge
• Steps you have already taken
• What you would like to change
• Your willingness to invest in personal development
• Your reasons for seeking support at the present time

This information is used primarily to understand whether a Discovery Call and/or coaching service may be appropriate for your stated needs.

Providing such information does not automatically create a coach-client relationship or guarantee acceptance into a program.

7. Coaching and Personal Information

Information shared during enquiries, Discovery Calls or coaching sessions may include personal experiences, professional circumstances, thoughts, emotions, goals or other information voluntarily disclosed by you.

We will treat such information with reasonable confidentiality and use it for the purposes of providing and administering the coaching relationship, except where disclosure is permitted or required by applicable law or as otherwise explained in our Terms & Conditions.

8. Third-Party Service Providers

We may use third-party service providers to operate and administer parts of our website and business.

These may include, as applicable:

• Hostinger — website hosting and business email
• Kit — email collection and email communications
• Google Forms / Google — application and information collection
• Razorpay — payment processing
• Wistia — video hosting and delivery
• Cal.com — appointment scheduling, where applicable
• WordPress and relevant website service providers — website operation
• Other technology, security, communications, accounting or professional service providers as reasonably necessary

These providers may process personal information on our behalf or independently in accordance with their respective terms and privacy policies.

We seek to use reputable service providers and take reasonable steps to ensure that personal information is handled appropriately.

9. Payment Processing

Payments made through the website may be processed by third-party payment providers.

Currently, payments for relevant services may be processed through Razorpay.

Payment information submitted through the payment provider is subject to that provider’s own privacy policy and terms.

We may retain transaction information necessary for:

• Confirming payment
• Providing the relevant service
• Refunds
• Accounting
• Taxation
• Dispute resolution
• Legal or regulatory requirements

10. Email Communications

If you provide your email address, we may use it to:

• Respond to your enquiry
• Communicate about your application
• Communicate about Discovery Calls
• Provide information relating to services you have requested
• Communicate with existing clients
• Send marketing or informational communications where permitted

Our primary professional contact email is:

connect@sundeipmaathur.com

You may opt out of non-essential marketing communications using the unsubscribe mechanism included in applicable marketing emails or by contacting us directly.

Opting out of marketing communications will not necessarily prevent essential service-related communications.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, analytics, embedded content, or marketing activities.

Depending on the configuration of the website, these technologies may be provided by us or by third-party service providers.

Where required by applicable law, appropriate notice and consent mechanisms will be provided.

12. Marketing and Advertising

We may use digital marketing channels to promote our services.

Where applicable, advertising platforms or related technologies may collect information about interactions with advertisements or the website.

Where consent is required by applicable law, appropriate consent will be obtained before placing or using relevant tracking technologies.

13. Data Sharing and Disclosure

We do not sell your personal information as a business practice.

We may disclose or provide access to personal information where reasonably necessary to:

• Provide requested services
• Operate our website
• Process payments
• Provide email and communication services
• Schedule appointments
• Provide website or video hosting
• Maintain business records
• Comply with legal obligations
• Protect our rights, property or security
• Prevent fraud or misuse
• Respond to lawful requests from authorities
• Obtain professional, legal, accounting or technical assistance

Where third-party service providers process information on our behalf, we seek to limit access to information to what is reasonably necessary for the relevant purpose.

14. International Data Processing

Some third-party technology and service providers used in operating the website or delivering services may be located outside India or may process personal information using infrastructure located outside India.

Accordingly, personal information may be processed or stored outside India depending on the service providers and technologies used.

We will take reasonable steps to use service providers and data-processing arrangements consistent with applicable law.

If you are located outside India, additional privacy or data-protection laws may apply to you depending on your country of residence and the circumstances of the processing.

Nothing in this Privacy Policy is intended to exclude or limit privacy or consumer rights that cannot lawfully be excluded under applicable law.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining business and client records
• Responding to disputes
• Complying with legal, accounting or tax requirements
• Maintaining appropriate security records
• Enforcing or defending legal rights

The precise retention period may vary depending on the type of information and the purpose for which it is held.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise disposed of in accordance with applicable law and reasonable business practices.

16. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

These measures may include:

• Access controls
• Password protection
• Secure hosting and technology providers
• Appropriate account security practices
• Limiting access to information where reasonably necessary
• Maintaining appropriate security measures for the systems used to operate the website and services

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

17. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about personal data held about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion or erasure where applicable
• Withdrawing consent where processing is based on consent
• Opting out of marketing communications
• Raising a grievance or privacy concern
• Exercising other rights available under applicable law

Requests may be made by contacting:

connect@sundeipmaathur.com

We may need to verify your identity before processing certain requests.

Some requests may be subject to applicable legal limitations or exceptions.

18. Withdrawal of Consent

Where processing is based on your consent, you may withdraw your consent using the available method provided for that processing activity or by contacting us at:

connect@sundeipmaathur.com

Withdrawal of consent will not affect processing that occurred lawfully before withdrawal.

Withdrawal may also mean that we are unable to provide certain services or respond to certain requests where the relevant information is necessary for that purpose.

19. Complaints and Grievances

If you have a concern about how your personal information has been handled, we encourage you to contact us first so that we can review and address the concern.

20. Children’s Privacy

Our website and coaching services are intended for adults.

We do not knowingly seek to collect personal information from children for the purpose of providing our coaching services.

If we become aware that personal information has been collected from a child in circumstances where applicable law requires parental or guardian involvement or prohibits such processing, we will take appropriate steps as required by applicable law.

21. Links to Other Websites

Our website may contain links to third-party websites, platforms or services, including social-media platforms, payment providers, scheduling services or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Website functionality
• Technology or third-party providers
• Applicable laws or regulations
• Our data-processing practices

The updated version will be published on this page with the revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

23. Contact Us

If you have any questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact: